By placing an order with us, you confirm your agreement to the terms and conditions below. Should you have any questions about these terms we suggest you contact us prior to placing the order.
For your convenience, these terms are repeated at the bottom of each page.
Shop Securely:
Worried about buying on-line - then don't be! At Training Lines we offer our customers state of the art e-commerce security through WorldPay. All credit card and debit card transactions on our shopping area are protected so you can relax and enjoy the on-line shopping experience.
Guarantee
We want you to be completely satisfied with your purchase from Training Lines, and are happy to offer a refund or replacement of items returned to us subject to the terms and conditions below.
Returns Policy
All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement. We recommend that you contact us beforehand to ensure our promptest attention. The address for returns is:
Training Lines
Smithy Croft
Strichen
Fraserburgh AB43 6SL
Email: returns@traininglines.org.uk
Tel: 0845 644 2397
Faulty Items
If an item is faulty through manufacturing defect and within the manufacturers warranty period, please contact us. We will agree with you the best way to return the item, and whether to send a replacement or refund you in full (including P&P).
Training or Behavioural Items
As dogs respond to different training methods, we regret that we are unable to offer refunds on behavioural items or training aids unless they are faulty.
Other Returns
Most items can be returned to us for any other reason, provided they are returned 'as delivered', within 14 days of dispatch, unused and in the original and undamaged packaging. A refund will be made for the value of the goods (excluding P&P) less any credit card transaction costs, usually 5-7%. If an alternative product is required, additional P&P will be charged.
Items returned with damaged packaging or outside of the 14 day period may be subject to an additional 25% flat fee.
In the case of packaged collars and other Dog Wear that are clearly marked with size information, we strongly recommend that you measure your dog BEFORE opening the packaging.
If you choose to cancel your order after entering your credit card details, any transaction charges incurred by us cannot be refunded.Delivery
For information about delivery times, please refer to our Delivery page.
All prices are inclusive of VAT
Our minimum order value is £5.00.
To pay by cheque
At the checkout select 'Cheque' as your payment method and fill in the required details regarding billing and delivery. Once you submit your order, you will receive a confirmation email which you should print and send with your cheque (payable to Training Lines) to the address on our Contact Us page.
To pay by credit card
We accept all major debit and credit cards. Select 'Credit or Debit Card' as your method of payment, and when you submit your order, a browser will take you to the Worldpay secure payment site.
Postage, packing and delivery
Please click if you would like to know more about P&P or delivery.
Send mail to webmaster@traininglines.org.uk with questions or comments about this web site.
Copyright © 2003 Training Lines. All rights reserved~~~1764~1765~~