Try Tracking: The Puppy Tracking Primer

We are delighted to ship our products within the UK, and throughout Europe and the rest of the world, and we make it a priority to dispatch as quickly as we can. 98% of orders are on their way within 24 hours (Mon-Fri) and almost 100% within a couple of days.

Most UK orders are delivered by Royal Mail, Parcel Force, or Hermes, and once you have entered your address and postcode information (or signed in), you will be presented with one or more delivery options.

For international orders, we choose the most appropriate carrier depending on a number of factors. Not all of our products are suitable for international shipping, and size and weight restrictions may apply. If we are unable to send one or more of your order items, we are always happy to discuss alternative options with you.

Click below for more details:

Delivering to You

Delivery Charges

Some products are marked as 'UK Delivery Only' or have similar restrictions. For delivery in another region, please contact us before ordering so that we can advise you on the options available.

Place your order online, and pay securely through WorldPay or PayPal.

We accept the following:

Prefer to speak to a person? No Problem! Simply select 'Contact Us' at the checkout, and call us with your payment details after you submit your order.

Cheque payment also available.

If you would like to return your item(s) to us, you are welcome to do so and can post them to the address on the reverse of your Invoice/Delivery Note. Please retain proof of posting.

We ask that you let us know in advance if you can, and package them securely so that they arrive undamaged. Please also include a note that explains who you are, your order number, and how you would like us to handle your return (whether you would like a refund or an exchange, for example). A copy of your Invoice/Delivery note would be fine.

It would also help us to know why you are returning your item(s), but this is entirely optional.

There are exceptions. We cannot accept returns of 'Special Order' or bespoke items, for example (such as imprinted clickers), and some other restrictions do apply. Please see our full Terms and Conditions.

Not sure what to do? Please contact us.