Delivering to You
We make it a priority to send out orders as quickly as we can, and we dispatch over 98% of orders within 24 hours (Mon-Fri) and almost 100% within a couple of days. If we feel that we are unable to meet this commitment we will contact you (usually by email) to let you know when you can expect your goods to be dispatched.
Please note: Items that are customised or manufactured to order take much longer to dispatch, and these exceptions are clearly indicated in the product details. Examples include imprinted clickers and personalised harness badges.
Deliveries within the UK
Most UK orders are delivered by Royal Mail, Parcel Force, or Hermes, and once you have entered your address and postcode information (or signed in), you will be presented with one or more delivery options.
'Standard' delivery will usually be Royal Mail 2nd Class/Royal Mail 48, Hermes (typically 3+ days), and Parcel Force for heavier items.
'Premium' delivery will usually be Royal Mail 1st Class/Royal Mail 24, Hermes, and Parcel Force (typically 1-3 days).
We may opt to use an alternative carrier for your order without prior notice.
We regret that due to carrier policy, delivery surcharges may apply to larger and/or heavier deliveries to the Highlands and Islands, Northern Ireland, Isle of Man, and Scilly Isles. These are calculated automatically at the checkout.
Please note: These are not guaranteed delivery services, and delivery times will vary according to the delivery services available in your area, busy periods, etc. A signature may be required, and if one cannot be obtained you may need to collect or arrange redelivery through your local depot. You can provide an alternative delivery address when viewing your basket or at the checkout if that is more convenient.
Deliveries outside of the UK
Some items, such as dog agility equipment, aerosol training aids, foodstuffs, cannot be sent internationally.
If your order weighs less than 2Kg it will be delivered by Royal Mail Air Mail (typically 5-10 working days to most of Europe, longer for other regions). Heavier orders will either be split into multiple packages, or an alternative carrier will be used. A signature will almost always be required. Delivery times vary by country and by carrier, and we will do our best to advise you.
Delivery charges cannot be calculated automatically for international orders over 10Kg, however, we would be happy to arrange delivery of orders over that weight and provide a delivery quote for you. Please Contact Us.
Whilst every effort will be made to get your order to you as quickly as possible, we regret that we are unable to guarantee that delivery will be made by a certain date or special event. Goods returned on this basis will be subject to our standard Terms and Conditions.
After dispatch, delivery times are the responsibility of the carrier and may vary from region to region or during peak periods (we have no control over this). Most items sent within the UK are delivered within 3 days of dispatch, however, if your goods have not arrived within 5 working days (8 working days for international items), you may wish to contact us. We regret that we are unable to consider an item 'lost' until 15 working days (3 weeks) after dispatch for UK orders, and up to 30 working days (6 weeks) after dispatch for international orders, at which time we would be happy to send replacement items or issue a full refund.
Goods returned to us by the carrier due to an unsuccessful delivery attempt, or failure to collect your goods from the local depot after a delivery attempt (eg, no-one available to sign for the delivery) may be subject to additional postage charges, including any fees levied by our carrier for the return. Carriers only hold undelivered goods for a short period (usually, but not always, 1 week), so we recommend that you arrange re-delivery or collection as soon as possible.
If you have any further questions about delivery, please contact us.