Order Not Received
Although we dispatch orders as soon as we can, they can sometimes be delayed in transit. We have no control over this, but we will always do what we can to help, and offer the following advice.
When we use Parcelforce or Hermes for your order (mostly, but not always, larger items), we provide them with your email address, and they send tracking numbers and links to you automatically. By using their tracking systems, you will be better able to predict when your order will be delivered, or see where it is in the delivery cycle.
We dispatch the majority of orders through Royal Mail. If your order has not arrived within a reasonable time, please check with your neighbours and contact your local sorting/delivery office regularly to see if they are holding it for you for any reason. A contact card should be left if Royal Mail are unable to leave a parcel at your address, but these cards can occasionally be missed, particularly if they are accompanied by a pile of leaflets and flyers. Regular checking will prevent your order being returned to us, and causing further delays.
Problems are rare, but inevitably they do happen occasionally. We appreciate your patience.