P&P is based on total order weight, and the UK region or country to which your order is to be delivered.
When you first visit our store, it is assumed that your order will be delivered to an address within the UK Mainland (excluding Scottish Highlands), and VAT and delivery are applied on that basis. When you view your basket or go to the checkout, and enter your address information, delivery (and VAT) may be recalculated accordingly.
If your order is to be delivered within the UK (excluding Channel Islands) or EU, VAT at the prevailing rate will be charged on your purchases and P&P where appropriate.
VAT will not be charged on orders to be delivered outside the EU.
For UK orders, your postcode must be correctly formatted for P&P to be calculated correctly. Examples include:
Please see our Delivery page for details of delivery options.
If we cannot automatically calculate your delivery charges, you will see a message to that effect at the checkout.
The most common reasons are:
- Your UK postcode is incorrect, or is incorrectly formatted (please note the spacing in the examples above)
- Your non UK order is too heavy (over 10Kg)
- We do not deliver to your country
Please Contact Us, as we would be happy to work with you to resolve the problem.